Refund and Returns Policy

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If you are not entirely satisfied with your purchase or you have received the purchased product in damaged condition, we’re here to help. 

You have 24 Hours to return an item from the date you received it. (CONDITIONS APPLY: VALID ONLY FOR RISE & SHINE PRODUCTS PURCHASED ONLINE THROUGH or other official online partners.

To be eligible for a return,

  1. Your item must be unused and in the same condition that you received it.
  2. Your item must be in the original packaging.
  3. Your item needs to have the receipt or proof of purchase.

If you have decided to return the Rise & Shine product received by you, please inform your decision to our Customer Care at

The Customer care executive will advise you on properly packaging the product for return & also arrange for the courier person to collect the packed product from you. We may also request you to courier it back to us.

Once we receive your item, we will inspect it and notify you that we have received your returned item. 
In case the defect is found genuine, we will immediately notify you on the status of your refund after inspecting the item.  
If your return is approved, we will initiate a refund to the original method of payment. You will receive the credit within a certain amount within 15 working days, depending on your bank’s policies. 

If incase customer refuses to accept the delivery or request to cancel the order due to any reason then 25% debit will be applicable on the order value.

You will be responsible for paying for your own shipping costs for returning your item. 
Shipping costs are non-refundable. As you receive a refund, the cost of return shipping will be deducted from the refund amount. 
You have to ensure that the returned product reaches us in good condition. Any cost incurred towards the transit damages will be debited to you.  
Timelines for refund & Amount will be refunded via same source.

Duplicate clause 
If customer paid twice for one product then the refund will be for one transaction.  

Once a payment has been made no cancellation will be entertained. 

Contact Us 
If you have any questions on how to return your item to us, contact us at +919414052867.
All disputes relating to purchase made online on, shall be subject to the jurisdiction of the Courts of Jaipur.